My Scooba died unexpectedly last month.
I turned it on to do a quick wash of the front hall and it sounded funny, like the vacuum wasn’t working. It ran for about 5 minutes and then quit and the red service me light was flashing. I took it apart to make sure there wasn’t anything blocking the vacuum, removed the battery, and then put it back together. It started again and this time it sounded right with the vacuum working but it only lasted 5 minutes before it died again.
Since I had purchased it from eBay, I was concerned if iRobot would honour the warranty. I had registered it when it first arrived with no problem, but I wasn’t sure if they might give me trouble because it wasn’t bought at retail outlet and I didn’t have a receipt other than my PayPal transaction.
The customer service rep immediately knew what the problem was and sent out a replacement battery, free of charge. Apparently, the Scooba batteries are sensitive to heat and she recommended that we keep the top open when charging and to keep it away from heating vents while charging.
The new battery arrived within 2 weeks from the US to Canada. The Scooba is back to its old self keeping my floors clean while I do something else.
Don’t forget to check out my original post about my Scooba if you haven’t read it.
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