Disney Cruise has released an update about Coronavirus and the cancellation policy.
Following other cruise lines like Royal Caribbean and Carnival, Disney has temporarily modified their cancellations policy for cruises departing prior to May 31, 2020. The changes also include temperature checks for all guests prior to boarding and additional guidance for guests sailing to The Bahamas and Jamaica. Changes to these guidelines may occur as additional information becomes available. See below for all the details. Please note that major changes to the current policy are bolded for your convenience.
- As is always our practice, we screen all guests and crew members before they board, and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail.
- Beginning Friday, March 6, all guests and crew members will have their temperature checked by a nurse with a no-touch thermometer prior to boarding. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
- If your cruise includes a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These guests and Crew Members may be able to sail but will be unable to visit The Bahamas.
- If your cruise includes a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow guests who have travelled from, to or through Singapore within 14 days of arrival to disembark. These guests will be unable to sail.
- As a reminder, any guest or crew member who has travelled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not be able to board our ships.
- Additionally, any guest or crew member who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with COVID-19, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
- Guests scheduled to sail between now and May 31, 2020, can now change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date. You can make this change by calling 1-866-325-2112. The credit is non-refundable and standard prevailing rates will apply.
Disney Cruise Line anticipates high call volume during this time so please be understanding and patient as Disney Cruise Line works with all Travel Professionals and Guests who have bookings during this timeframe. Disney Cruise Line will be starting with reservations in March and will trigger deployment beginning today. This will possibly go through next week, based on call volume.
Since I published this post, Disney has added some of their European cruises too.
Read the Disney Cruise Line Coronavirus (COVID-19) Travel Alert.
Still interested in booking a Disney cruise? They have some special offers for Europe and Alaska this summer.
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We are traveling with 6 children. I know with small kids they have ear infections and other minor things that could cause an elevated temperature. My question is if someone in our group would have a temperature of 100.4 or above your statement says that the person plus their family will not be able to board. Are we able to rebook for another cruise or is all lost because we have not taken travel insurance?
You need to contact Disney they will be able to answer your questions. That is not my statement, that is Disney Cruise Lines statement. If someone arrives to board the ship and has a temperature above 100.4 they may be denied boarding. Definitely contact Disney to find out your options.