Disney Cruise Line is suspending all new departures starting Saturday. Disney World and Disneyland Paris are also closing March 15 until the end of the month. This follows the announcement that Disneyland California will close on Saturday until the end of the month.
Disney Cruise Line Coronavirus (COVID-19) Travel Alert
March 13, 2020 – 12:00 AM
While we know this decision may be disappointing, the health and wellbeing of our guests is of the greatest importance. We are equally committed to the wellbeing of our incredible crew members who live and work aboard our ships and on Castaway Cay. During the suspended operations, Disney Cruise Line will continue to compensate our Crew Members and shoreside Cast Members.
The Disney Dream will depart on a three-night cruise from Port Canaveral as scheduled on Friday, March 13, and will return to Port Canaveral on Monday, March 16. The Disney Fantasy and Disney Magic will return to port on Saturday, March 14. The Disney Wonder, which is currently in the midst of a westbound Panama Canal cruise, will continue on its scheduled itinerary, with guests disembarking in San Diego on Friday, March 20.
Disney Cruise Line will offer guests affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to them. Given the higher than normal call volume at our Call Center, we ask that affected guests or their travel agent wait to contact us until after they receive an email from us.
Below is a list of impacted sailings:
Disney Magic
March 14-19
March 19-23
March 23-28
March 28-April 2
Disney Wonder
March 20-25
March 25-29
March 29-April 5
Disney Dream
March 16-20
March 20-23
March 23-27
March 27-30
March 30- April 3
Disney Fantasy
March 14-21
March 21-29
March 29-April 4
**Update**Here is the email DCL is sending out to its guests.
In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line has decided to suspend all new departures beginning Saturday, March 14, 2020, through the end of the month. This means that your clients’ sailing on Saturday, March 14, 2020, has been cancelled.
While we know this decision may be disappointing, the health and welfare of our guests is of the greatest importance. We are equally committed to the wellbeing of our incredible crew members who live and work aboard our ships. During the suspended operations, Disney Cruise Line will continue to pay our Crew Members and shoreside Cast Members.
Given this short notice, your clients will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If they select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises. You may contact us at 1-866-325-2112 or 407-566-3510 to select the option that works best for them.
We appreciate your understanding during these unprecedented times and look forward to welcoming your clients aboard in the future.
Sincerely,
The Cast and Crew
Disney Cruise Line
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