Disney Cruise Lines has updated its Flexible Refund Policy, affecting cruises booked on December 10 and after.
Cruises Booked After December 10, 2022
Guests who test positive for COVID-19 within 10 days of their sail date can apply their cruise fare toward a future sail date or receive a refund in their original form of payment without Disney-imposed cancellation fees. Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.
When applying the cruise fare toward a future sail date:
- The new sail date is subject to availability
- If an offer was used to book the original sail date, it might not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates
- Guests cannot change their reservation back to the original sail date after taking advantage of this policy.
Cruises Booked Before December 9, 2022.
The Flexible Refund Policy applies only to reservations booked before December 9, 2022.
Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees or apply their cruise fare toward a future sail date. Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.
Qualifying COVID-19-related health concerns include Guests who:
- Have symptoms of COVID-19
- Have a temperature of 100.4°F or greater
- Have had known exposure to a person with COVID-19 within the previous 14 days
- Have tested positive for COVID-19 within 14 days of sail date
When applying the cruise fare toward a future sail date:
- The new sail date is subject to availability
- If an offer was used to book the original sail date, it might not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates
- Guests cannot change their reservation back to the original sail date after taking advantage of this policy
Once on board, Guests who are subject to mandatory quarantine or who test positive for COVID-19 will receive a pro-rated voucher for a future cruise or a pro-rated refund.
Please contact a member of our reservation team for assistance at (866) 325-6685 or (407) 566-7797.
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