Disney has sent emails out to all summer cruisers extending their paid in full date by 30 days. Cruises up to April 12 have been cancelled due to the Coronavirus outbreak. The email is below.
We know you may have questions and concerns about the new coronavirus (COVID-19). You should know that we are taking precautionary steps to protect our Guests and Crew Members, such as enhanced screening and elevated cleaning protocols. We are also committed to keeping you informed and updated, and are happy to address any questions you have in advance of your cruise and once you’re onboard.
As you may be aware, Disney Cruise Line extended the suspension of new departures through April 12, 2020, in an abundance of caution and in the best interest of our Guests, Cast and Crew. We are currently evaluating various options for sailings beyond April 12 and have not made changes to any itineraries at this time. Once a decision is made, we will reach out to Guests booked on these sailings.
To help relieve some uncertainty, we are automatically extending final payment for an additional 30 days for the following sailings:
Disney Dream
Sailings embarking June 21 – August 30
Disney Fantasy
Sailings embarking July 25 – August 31
Disney Wonder
Sailings embarking July 20 – August 31
Disney Magic
Sailings embarking August 5 – August 30
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line may call us at 1-866-325-6685 or 407-566-7797. Updates will also be posted online as new information becomes available.
Thank you for your patience and understanding as we navigate through these unprecedented times and please note that call volumes may be higher than normal. We look forward to welcoming you aboard and providing you with a magical cruise experience.
Sincerely,
The Cast and Crew
Disney Cruise Line
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