Questions About Disney and Cancelled Cruises


DCL News and Discounts / Tuesday, March 24th, 2020

As there is an increase in border closures and 14-day quarantines, such as those now in place in Florida and Hawaii. It seems inevitable that Disney will need to cancel more cruises and make big changes to itineraries.

Currently, Disney has cancelled all cruises until April 12. I find it very difficult to believe that the Magic will be doing any of the Mediterranean cruises. Disney has removed those sailings from its website. Alaska is also unlikely to happen before July 1—and possibly not at all.

The Disney Wonder
The Disney Wonder

I have collected some information I have seen posted about cancelled cruises to answer a few of the most asked questions. This information is subject to change by Disney at any time.

I don’t have insurance will I get my money back if Disney cancels my cruise?

If Disney cancels your cruise they will refund you. Based on the cruises that have already been cancelled, you will have a choice of a 100% refund to your method of payment, or 125% in Future Cruise Credit (FCC). The FCC amounts are subject to change.

I used a placeholder discount can I transfer it to my new cruise booking?

Reports so far are that your 10% will be honoured. I have seen reports that even if the onboard booking credit would be expired by the time of the new cruise it is being honoured. This applies to FCC. Again your mileage may vary depending on the cast member answering the phone but it appears that the OBB discount is being transferred. The rules around blackout dates and concierge rooms still apply. They are not eligible for the 10% discount.

Rapunzel's Royal Table Thug Menu Transatlantic Cruise Disney Magic
A thug from Rapunzel’s Royal Table

The new cruise I want to book costs less than my cancelled cruise can I use the FCC to book two different cruises?

No, you can only book one cruise with your FCC. The price difference in your will be given as non-refundable onboard credit.

What can I use the onboard credit for?

You can use the credit for Palo, Remy, alcohol tastings, Bibbidi Bobbidi Boutique, excursions and tips. Anything you would normally charge to your onboard account. You can also use it for anything to do with that cruise, including airfare (booked through Disney), insurance (through Disney) or a land stay at Walt Disney World if it is booked through Disney Cruise Lines.

Hopefully, Disney will make some decisions soon about upcoming cruises so people can make arrangements and changes regarding their trips. I would be surprised if there wasn’t an announcement made before the end of the month.

See Ya Later, Mon Castaway Cay Disney Cruise Line

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