Rumour: Disney Call Centre to open 24 hours

Disney Cruise Line

With the announcement of the new Transpacific, Australia and New Zealand itineraries, we have heard that Disney Cruise Lines will be opening the call centre 24 hours a day.

Disney Wonder Australian and New Zealand Itineraries
Disney Wonder Australian and New Zealand Itineraries

I am not sure when the change will start but I would guess that it will be before September 29, 2022, when the public booking opens for the Australia and New Zealand itineraries. Currently, the phone lines are open Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time. There is a 12-hour difference between the Eastern time zone— Orlando, and the Australian Eastern time zone where Sydney is located. The current call center hours would make it difficult for those in Australia and New Zealand to book and adjust their reservations without staying up all night, lol.

Disney Wonder Transpacific, Australian, and New Zealand
Disney Wonder Transpacific, Australian, and New Zealand

There’s no word whether this will be a permanent change, but the Australian and New Zealand cruises don’t sail until the end of 2023 and the beginning of 2024. I would think the new, expanded call center hours would last until then. Hopefully the new call center hours will decrease wait times and make it more conveniente for all cruisers.

Keep checking back here for the latest news and rumours like the announcement made at D23 by Disney Cruise this weekend—announcing the name of the sixth Disney Cruise ship, the Disney Treasure. Find out all about the Disney Wish, find Disney Cruise discounts like the Disney+ subscriber discount, and learn some Disney Cruise tips and tricks. Make sure you sign up for our newsletter to keep up with the latest Disney Cruise News.


This post may contain affiliate links. Meaning, that if you make a purchase through my links, I will earn a small commission at no additional cost to you. Thank you for your support of this site.

Related Posts